I'm delighted to announce the launch of a pioneering strategic insight consultancy,The Experience Business.

Following on from years of audience research in the arts and cultural sector, I decided to bite the bullet and establish a consultancy that specialised on Strategic Value Creation through the shaping, delivery and management of excellent audience experiences: whether that is customer service, delivery on brand or identifying ways of developing a more meaningful and engaging offer.

Please do take a look at my new website , my first ever blog A Wake Up Call to the Importance of Audience Experience and let me know your thoughts. I am on 'live Skype' via one click on the website so as long as I'm on-line, you can talk with me face-to- face.

Thank you. Lisa.